FAQ

I just placed my order, when will it ship?

We usually process and ship all orders within 2-5 business days. You will receive a tracking number once your order is shipped.

My shirt doesn’t fit, can I return it?

Yes! Items can be returned within one week of delivery, Buyer pays return shipping cost unless return is due to item flaw, or item being damaged upon delivery.

A total order refund or an item replacement (buyer’s choice) will be offered for flawed or damaged items. Refund or replacement is issued upon receiving returned items.

Items must be returned in original condition. Items that have been washed, smell strongly (smoke, pet odor, etc.) or are stained and are therefore unsellable, will not be accepted.

How can I track my order?

You will receive a tracking number once your order is shipped. Log into USPS and enter your tracking number- it’s that easy!

Can I order this shirt in a different color?

I’m sorry but we only have the variations available that are in each listing.

Do you have a discount or coupon code?

We frequently offer coupon codes – you can get yours by joining our newsletter! Click here to sign up!

Can I send this shirt to my Uncle in Missouri?

Yes! We will gladly make shipping arrangements – just contact us with the address when placing the order. We can also include a note card if you’d like!

Can I send you a shirt and you print your design on it?

No. I am sorry but we can’t print on personal items. We have tested many shirts to find just the best ones that work with our printing processes.

Can I return soap?

No returns on soap or bath supplies. Please contact me if you have any issue with a product.

All ingredients are stated in each listing, please contact me if you have any questions regarding allergies to a listed ingredient before ordering.

I think my order is lost.

We will send you a tracking number when your item has shipped so that packages can be tracked. If your item has been tracked to your mailbox, but you haven’t received it, check with your neighbors or the post office.

Mongo Arts is not responsible for lost, stolen or undelivered packages by USPS. All lost, stolen, and undelivered packages without insurance are on the responsibility of the buyer. We are unable to reship or replace orders purchased without insurance. Insurance is included with all priority mailed items.

I gave you the wrong address, can I get my package resent?

If you provide the wrong address and your package is sent back you will be charged an additional shipping fee to resend the package to the correct address. Please double check when entering your shipping information.

Do you ship internationally?

Yes! We do offer International shipping. Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Can I get a bigger (or smaller) size?

We try to fit every BODY. If you need a different size than what is listed please send us a message at info@mongoarts.com. We will do our best to find a shirt for you, there may be a slight delay in print time and extra shipping charges may apply.

I don’t know what size I need.

We understand buying clothes online can be tricky but it doesn’t have to be! Just send us an email at info@mongoarts.com and we will be glad to help you with sizing.